We hope you are happy with your order. If for any reason you are not, please refer to the return policy below for more information.
We ship internationally.
All orders are shipped using Postnord. We offer free shipping on orders over 499 SEK within Sweden. Orders under 499 SEK are subject to a 49 SEK shipping fee.
Outside of Sweden:
All orders are shipped using Postnord. Within the EU, orders are subject to a 170 SEK shipping fee. Outside of the EU, orders are subject to a 200 SEK shipping fee.
For orders delivered outside the EU, VAT will be deducted from your order at checkout. You will be asked to pay VAT and customs when you receive your delivery. Taxes and duties vary from country to country and we can not guarantee that the cost deducted from your order will be the same as what you have to pay when you receive the package. For more information, contact your local customs office.
Maple + björk is not liable for damages caused during shipping.
Manufacturers are liable for any damages to products. This excludes allergic reactions to ingredients used in the products.
If you are concerned about any ingredients in the products sold on maple + björk, please contact us for advice. Maple + björk does not offer refunds due to allergic reactions if the product is not otherwise defective.
Orders can be cancelled for up to 1 hour after order confirmation. If you would like to cancel your order please contact us as soon as possible.
We offer full refunds on unopened and undamaged items, within 7 days of receipt. This excludes sale items, which are non-refundable.
If you are returning an item(s), please contact us with your order number and details about the products you plan to return. We will get back to you with instructions on how to proceed.
We offer full refunds for all returns. Return shipping fees must be covered by the purchaser. In the cases of receipt of a faulty item or the wrong product being delivered, we will cover the return shipping costs. Original shipping fees are non-refundable.
Refunds will be processed within 7 days of receipt by maple + björk. It may take an additional 3-7 business days to appear in your account, depending on your credit card provider.
Returns can be sent to:
Lönn och Björk AB
117 32 Stockholm
If you have any questions about shipping or returns, don’t hesitate to contact us!